Melbourne, Australia, 12 December 2021 / PRNewswire / –– Dubber Corporation Limited (ASX: DUB) (Dubber) is pleased to announce the launch of its Unified Call Recording and Voice AI platform on the Optus mobile network.

Delivered as Optus Mobile Voice Recording and AI – powered by Dubber, the product represents an Australian first with Dubber unified call recording and AI available as a native feature of the Optus mobile network. As a result, business customers on Optus now have access to a cost-effective, comprehensive conversational recording and analytics solution for virtually all forms of communication.

Highlights of the announcement:

• An industry leader in secure and scalable recording and conversational intelligence delivered instantly as a scalable SaaS service with no capital or service expenses.
• Allows business and government users to securely record all mobile calls for compliance, customer, person and revenue information.
• AI insights including real-time sentiment analysis, transcripts, and alerts for every call
• Seamless integration with CRM solutions such as Saleforce.com and compliance platforms

Optus corporate customers will be able to access all call recordings, transcripts, instant sentiment data and search in real time from their phone or browser with one click.

Additionally, businesses with broader monitoring, internal policy and compliance requirements will now be able to capture mobile conversations, securely record, store and report conversations for proactive compliance management. .

Zorawar Singh, Core Product Manager, Optus Enterprise
“Through our strategic partnership with Dubber, we can now increase the productivity, visibility and efficiency of our customers. Dubber’s first native Australian integration of Optus into our mobile network enables participating corporate customers to unleash the power of conversational AI to push the boundaries of how they care for customers, train and coach employees, resolve disputes and fulfill critical compliance mandates. ”

Steve mcgovern, CEO, voice actor
“With Dubber at the heart of one of australia largest and most critical mobile networks, we make native recording available with AI on every participating phone. Optus is expanding its leadership in connecting Australian businesses with their employees and customers, which now includes the ability to try AI-powered conversation enrichment with insights, automated workflows, and more. A conversation on the Optus network is now more valuable to a customer with the ability to capture and reveal information from that conversation alongside other other Optus services.

“Optus and AI mobile voice recording powered by Dubber opens up a significant addressable market, provides a key solution where historically there has been a tangible compliance gap, and represents a significant leap forward in realizing Dubber’s vision of “AI for Every Phone”. No matter what industry you work in – financial services, healthcare, retail, government, legal, entertainment, travel, or transportation – the power of native mobile recording, sentiment analysis, storage, real-time transcription and “search capability” will be available to you on your Optus mobile service. “

Optus Mobile Voice Recording and AI powered by Dubber benefits and use cases include:

• Research capacity – Instantly find call recordings and transcripts for today, yesterday, last week or last year.
• Proactive compliance –Respond to regulatory requests and investigations in real time and provide alerts on possible compliance violations.
• Turnover, Customer & Business Intelligence – provide real-time reports on customer and agent sentiment and engagement. Instantly review conversations to improve customer service and employee coaching.Dispute settlement – avoid costly customer disputes by having a complete and precise recording of conversations with customers.
• Easy integration with productivity tools – minimize inaccurate and time-consuming manual note taking. Instead, capture conversations and automatically attach them to customer records in Salesforce and other productivity tools.

Fund: Optus Mobile Voice Recording and AI powered by Dubber:

• Available to all Optus enterprise customers in beta with a large deployment of services in 2022
• Additional transcription and AI plans will also be available
• For more information on Dubber’s Unified Call Recording and Voice AI technology solution, see more info here.

The launch will provide an accretive revenue stream for Dubber, with additional revenue determined by the uptake of the service by Optus corporate customers. This ASX announcement has been approved for posting on ASX by Steve mcgovern, CEO and Managing Director.

* “Native” means integrated into the basic IMS network, Dubber records directly from the Optus mobile network

About Dubber:

Dubber unlocks the voice data potential of any call or conversation directly from the network. Dubber is the world’s most scalable unified call recording service and Voice Intelligence Cloud adopted as the backbone network infrastructure by several of the world’s leading telecommunications operators in North America, Europe and Asia Pacific. Dubber enables service providers to deliver recordings from virtually any source, turning them into AI-enriched information for compliance, revenue, customers and people. Dubber is a disruptive innovator in the multi-billion dollar call recording industry. Its software-as-a-service offering eliminates the need for expensive and limited on-premise hardware, applications or storage.

For more information please contact:

SOURCE Doubler